CONTACT + FAQ
- If your question isn’t answered below, click here to contact my Support Specialists.
- When you can expect a response: My support team will answer emails within 3 business days. (We do take weekends and holidays off for sacred balance!)
PO Box 3166
Weston Creek ACT 2611
- How do I log in to the Shining Biz & Life Academy after I purchase a membership?
- What if I forget the login page for the Academy?
- How do I access all of the programs, e-courses, mediations, workbooks and other resources at the Shining Biz & Life Academy?
- What happens if I forget my Shining Biz & Life Academy password?
- What is your refund policy for Academy memberships?
General Ordering & Purchasing Questions
- I ordered the Create Your Shining Year workbooks, but I haven’t received an email about it yet. How do I get my order?
- Are prices on your website in US or AUS dollars?
- Why do I have two receipts?
- When does your next course start?
- What is your refund policy?
- Can I still buy your artwork?
- Are the Create Your Shining Year workbooks available as hard copies?
All About Leonie
- Where are you located?
- What is your star sign?
- What’s the story behind your name?
- What are your religious beliefs?
- Leonie in 3 seconds?
- What are you the most proud of?
- What else do you do?
Getting In Touch With Leonie
- Can I interview you?
- Will you do a guest post on my blog?
- Can I write a guest post for your blog?
- I have something to give you, can I send it to you?
- Can I send you something to review?
- Where can I find you on Facebook, Twitter and other social media?
- How can I get my question answered by you?
Advice & Recommendations from Leonie
- I’m feeling really lost. What can I do? How can you help me?
- How did you do your website? Who should I get my website designed by or hosted by?
- How did you get to be where you are? What advice can you give to someone still working out what they want to do?
- What tarot or oracle cards do you use?
- How do you get to be happy all the ding dang time?
- What books/music/movies do you recommend?
How do I log in to the Shining Biz & Life Academy after I purchase a membership?
After you purchase your membership, you will need to set up your account at the Academy. To do this, locate the email that was sent to you right after your purchase. It will come from [email protected] and have the subject line “Welcome to the Shining Biz & Life Academy.” There is a section at the top of that email that says “*** TO GET STARTED ***”. In that section there’s a line that says “Set up your account at the Academy by clicking here.” Just click that link, and you’ll be able to get your account set up at the Academy!
Note: That email often gets stuck in spam or junk folders #sadface, so if you don’t see it in your inbox….please for the looooove of monkeys and panda bears…..have a squiz in your spam/junk folder for your poor, sad, lonely missing email. If you paid with your PayPal account, make sure to check the inbox (and spam/junk folders) for the email address associated with your PayPal account as well!
After you have set up your Academy account, you can log in here: http://member.shiningbizandlifeacademy.com.
What if I forget the login page for the Academy?
The easiest thing to do is bookmark this page: http://member.shiningbizandlifeacademy.com/
But if you ever forget the link…perhaps because you stayed up too late binge watching Pride and Prejudice, just go to http://member.shiningbizandlifeacademy.com/ and click the “Login” link located at the top of the page! No judgements here sister, happens to me ALLLLL THE TIIIIIME.
Also to make it uber easy for ya, there’s also a “member login” at the top of the LeonieDawson.com. Hooray! Also: HOORAY FOR COLIN FIRTH BEING BORN!
How do I access all of the programs, e-courses, meditations, workbooks and other resources at the Amazing Biz & Life Academy?
Log in to the Academy using instructions above.
Once you’re logged in at the Academy, there are navigation tools to all the amazing content. Within each course there might be a video, audio and/or support materials depending on which course you choose.
What happens if I forget my Shining Biz & Life Academy password?
On the Academy login page, click the “Forgot your password” link located just beneath the Sign In button. And our password remembering faeries shall be dispatched AT ONCE to you!
What is your refund policy for Academy memberships?
There are NO refunds for Academy memberships except where required by Australian Competition and Consumer Commission Law. There are no refunds for change of mind. Even if you don’t end up using the mastermind, you still get to keep & use over and over again all of my products that have been tested and proven. It’s a unique, generous offering, and you’d be hard pressed to find as much content, resources, love and goodness in a very small priced program. When you invest in your self with the Academy membership, your purchase is final.
General Ordering & Purchasing Questions
I ordered the Create Your Shining Year workbooks, but I haven’t received an email about it yet. How do I get my order?
Please check your spam folders! There is an email that gets sent soon (usually within just a few shakes of the cockatoo’s tail – i.e: a coupla mins!) after your buy. That email will come from [email protected] and will have the subject line “Here’s Your 2017 Create Your Shining Year Workbook”. Those emails have a tendency to land in spam/junk folders pretty often… … for some reason they say the weather is better there. I think it’s because they are secretly looking at all the porn emails there. Still, who am I to judge? Either way, your lost email is probably rubbing one out in there. I mean… waiting for you in there.
If you paid with your PayPal account, ya also gotta make sure to check the inbox (and spam/junk folders) for the email address associated with your PayPal account as well! Because….sometimes the Internet like to play hide and seek….your PayPal account email is one of its favourite hiding places!
If you’ve checked your main email account and your PayPal email account and all of your spam/junk folders, and you still don’t see the email, then contact us using the form below or email us ([email protected]) and our Customer Happiness Faeries will be delighted to help!
Are prices on your website in US or AUS dollars?
We try to make transactions available in the major currencies (AUD, USD, GBP, EURO) where possible. Of course… tech, like humans, is not a perfect algorithm and sometimes it poops its pants in shopping stores just like the rest of us. Either way – your cart will show you which currency you are purchasing in… so double check in there for your answer. And if you’re having issues, email us!
Why do I have two receipts?
When you make a purchase in local currency there will be two receipts, one in your currency and the other in USD. Depending on exchange rates you may have the USD in a higher amount than your local currency! We are charging you in your dollars – not the USD.
When does your next course start?
All our courses are self-directed learning so you can choose when and where to learn. We have new courses each month and all courses are available exclusively to members of the Shining Biz & Life Academy, so to join in all you have to do is sign up for the Academy right here or log in to the Academy if you’re already a member.
What is your refund policy?
There are NO refunds for Academy memberships or any of my other products except where required by Australian Competition and Consumer Commission Law. We do NOT refund for change of mind!
Return to the top of the FAQs
Are the Create Your Shining Year workbooks available as hard copies?
Yes! You can all of the details here.
What do I do if I’m having trouble downloading a file?
If you’re using a Windows PC: RIGHT CLICK on the file’s link, and from the pop up menu select “Save Target As” or “Save Link As”. In the “Save As” dialog box, choose where you’d like to save the file on your hard drive, then click “Save.” Once the download is complete, simply open the file.
If you’re using a Mac: Move your cursor over the file’s link, click the Control key, then click on the link. (The key is to do this in order!) From the pop up box, select “Save Link As” or “Download Linked File”. If a “Save As” dialog box opens, choose where you’d like to save the file on your hard drive, then click “Save”. If no “Save As” dialog box opens, the file will just save to your Downloads folder. Either way, once the download is complete, simply open the file.
Here’s the #1 Thing That Fixes Downloading Problems:
Make sure that you are right-clicking (or control+click if your computer doesn’t support right-clicking) on the link. This is the number one most common downloading problem: if you left-click on the file’s link, it will try to open it in your web browser, and that often won’t work (it either won’t finish loading, or it won’t load at all).
When you right-click (or control+click) on the file’s link, you’ll be able to choose “Save As,” “Save File As” or “Save Linked File As” from the options menu that appears, and that will allow you to save the file to your computer. Then you can open the file from there!
If you’re right-clicking on the link and still having trouble downloading, here are a few things to try:
First, try clearing your browser’s cache. Doing that tends to solve a slew of mysterious & frustrating web issues! After you clear your cache, try coming back to the page and trying the download again.
Also, make sure you’re giving the file enough time to download. Some of the files are quite large (because they are chock full of fantastical goodnesses!), and they might take several minutes to completely download.
If that doesn’t work, try using a different browser.
We recommend using Firefox, Safari or Chrome. Some customers find that one of those works better for them than the others, and which one works better is different from one person to another. So if you’re having troubles, try a different browser and see if that helps.
If you’ve tried all of these suggestions and you’re still having trouble, simply contact us and select “I have a tech question” from the “How can we help you?” dropdown menu. Our Customer Happiness Faeries will be happy to help!
Can I put Leonie Dawson badges on my website?
Absolooooooootuely! We are SO grateful to you for spreading the word about my work.
You can find lots of badges and banners right here.
Make sure to sign up to be an Affiliate too, so that we can send you Thank You monies and share the abundance with you!
Do you mind if I link to your blog on my blog?
Darling, I would be honoured – thank you so much! You can even use some of my badges & images on your blog.
Also make sure to sign up as an affiliate so that I can send you thank you monies for any referrals you make!
For lots of other Affiliate Q&As…
All About Leonie
Where are you located?
I live in the alpine mountains of Canberra, Australia….the place of cockatoos and bright blue skies and alpine fields. You can send me snail mail any ole time….just use the address right here!
What is your star sign?
Scorpio eagle-woman. And I’m in love with a Scorpio man, which kinda makes me double-Scorpio.
What’s the story behind your name?
My name is pronounced Lee-oh-knee. It’s French, and it means Lioness. My surname is Dawson. I used to be Leonie Allan. When I was 16 I was rabidly obsessed by “Dawson’s Creek” and would spend the show on the floor because I couldn’t emotionally process just how much I adored Dawson. I declared fastidiously then and there that “One day I will marry a Dawson!” Two years later, I fell in love at first sight on the first day of work with the hot IT guy. I later discovered he was in fact, Mr Dawson. I TOTALLY MARRIED HIM BECAUSE OF A TV SHOW. Also: because he’s hot and wise and sage and has ocean blue eyes and makes really cute babies with me. The End
What are your religious beliefs?
I’m a spiritual buffet-ist. I pile my plate up at the Spiritual with delicious morsels from Buddhism, New Age-ry, healing modalities and Earth-based ancient traditions including Native American, Celtic and Australian Aboriginal. Whatever makes sense and is right for my spirit is melded into my beliefs, making me the #1 ranked World Expert, Pope and Goddess of Leonie-ism. As the Dalai Lama says: There are seven billion people on this Earth. There are seven billion paths to the top of the mountain to meet God.
Leonie in 3 seconds?
I’m passionate and spirited. I adore buying stationery when I’ve got a new project or idea to dream about – or anytime really. I laugh a lot. I think life is pretty much the best thing ever. And I love love love connecting with other smart, savvy, spirited, creative women.
What are you the most proud of?
Being the best Leonie I can be. I’m sort of making it an art form.
What else have you done?
I used to work as a web editor for a United Nations award-winning Australian government website. I would write articles for businesses that have also been printed in magazines and newspapers around Australia. Now, me & my love are WAHP (Work At Home Parents), raising our daughters & keeping up with this beautiful goddess business.
Getting In Touch With Leonie
Can I interview you?
Pop over to this page and fill out the form there: http://leoniedawson.com/interview-jv-collaboration-invites/.
Please note: I am unable to accept most interview and collaboration invitations I receive. I wish you huge success with all of your endeavours & wish I could say yes to every invitation, but in order to preserve my creative energy, time, and focus on my family, I must be very selective and say yes to only a few. We will review your invitation based on my availability, resonance with your topic, event and audience. If I am able to participate, my support team will be in touch with you to arrange the details. Thanks kitten!
Will you do a guest post on my blog?
No, I’m sorry, dearest! I am not currently writing new guest posts at the moment.
What you can do instead is is embed & use any of my dozens of Leonie TV episodes as guest posts. These tend to be really popular! You can find them all at my YouTube channel.
Choose the video you like, and then click “Share” and then “Embed.” Then you can change the width of how big you’d like the video, and then copy and paste the code into your site.
Required: Make sure to include the following Bio Blurb with the post as well:Leonie Dawson is a mentor to women wanting to create + grow massively successful and heart-centered creative + soulful businesses. She is also an author, retreat leader, visual artist, mama and guide for the tens of thousands who receive her free Shining Biz + Shinging Life eZine each week. Visit her website at LeonieDawson.com & grab your free copy of the Biz & Blog Star Workbook!
Can I write a guest post for your blog?
At this time, we are not accepting any submissions for guest posts. In the past couple of years, we have given our top-selling affiliates a couple of limited-time opportunities for submitting guest posts as another way of saying thank you for their love & support. You can click here and sign up as an affiliate to be eligible for any future “Top Selling Affiliate” guest post opportunities.
I have something to give you, can I send it to you?
Thank you so much dearest! My postal address is:
Leonie Dawson International Pty Ltd
PO Box 3166
Weston Creek ACT 2611
Can I send you something to review?
You are most welcome to send along something that you’d like me to review, however, please note that I only do reviews very rarely, and only for items that I end up truly adoring. Send all review items to the postal address given above.
Where can I find you on Facebook, Twitter and other social media?
I invite you to come play with me on social media! Click on any of the be-yooo-tiful icons below:
How can I get my question answered by you?
PLEASE NOTE: Due to time and energy constraints & the number of emails we receive, I am unable to provide individual answers and guidance by email. The best way to get coaching or advice from me is by joining my Shining Biz and Life Academy.
Advice & Recommendations from Leonie
I’m feeling really lost. What can I do? How can you help me?
Oh sweetie… ginormous soul blessings and hugs to you. It can be so hard when we don’t know where our beauty is, where our joy has gone, or what we need to do next.
Due to the amount of emails I receive, I am unable to answer all emails I get… not because they aren’t important to me, and not because I don’t want to help, but because I receive so many, and still have so much beauty I am committed to creating and sharing.
I’ve designed my goodies so I can give you the best energy, wisdom and goodness that I can, and really help the best way I can.
The best ways I can help you:
- Most people start with me by grabbing a My Shining Year goals workbook
- The Shining Biz & Life Academy gives you access to a huge selection of the courses and products (and bonus goodies!) I’ve created & a whole support tribe of kindred spirit sisters too. You gain access to me at least once a month through my Question and Answer coaching as well as me and other experts in the Facebook groups through the Ask me Anything Sessions.
How did you do your website? Who should I get my website designed by or hosted by?
If you are a member of the Shining Biz & Life Academy, make sure to check out my Biz Rolodex, where I tell you exactly which services I use & which biz rockstars I recommend for everything in your online business!!
If you aren’t a member of the Academy yet, you can sign up here.
And finally, you can check out my big article about Creating a website for your great big passion. That should juice you up with a whole heap of glorious wisdom.
How did you get to be where you are? What advice can you give to someone still working out what they want to do?
Check out my Career Guidance for Goddesses video for my sharings on this
What tarot or oracle cards do you use?
Check out my tarot & oracle deck recommendations here.
How do you get to be happy all the ding dang time?
I do have cranky days, but to be honest, I get really bored when I do. My own crankiness makes me cranky. I totally and firmly believe that Joy is an option, and we get to keep choosing it everyday. I believe that the deepest wisdom in the world is to just keep being happy and grateful.
I acknowledge and honour that big stuff, transformation and challenges do come up sometimes, and that we can work with them to feel them, and hear their medicine and wisdom. I don’t push for fake happiness – but I don’t encourage unnecessary suffering either. I believe that once I step out of the role of being a victim of the world, and into a place where I am an empowered goddess making choices that are beautiful for her – suddenly everything feels right and true again. I believe that if a thought causes suffering, it probably isn’t true. The truth heals us. For more about this, I would highly recommend the books of Byron Katie.